Customer stories
Small shops, shorter inboxes.
How six independent shops handed the repeat questions to their own help centre, and kept the replies sounding like them.
412
shops answering with Rejoina
71%
of questions answered without a handoff
38 s
median first reply
94%
customer satisfaction across stories
E-bikes
Oddby Bikes answers most battery questions before anyone opens the inbox
An e-bike shop with two mechanics and one support inbox. Rejoina now drafts replies from their battery and warranty guides, and the team edits instead of typing.
71%
of questions answered without a handoff
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Loose-leaf tea
Tidewell Tea stopped rewriting the same brewing answer forty times a week
A loose-leaf tea merchant with a loyal subscription base. Rejoina drafts steeping and subscription replies from their own brewing notes.
64%
of subscription questions solved by the first draft
Read the story →
Stationery
Pellin Paper Co. answers custom-order questions in four languages without hiring
4
languages answered from one help centre
Houseplants
Fernhollow Plants turned “is my plant dying?” into a two-minute reply
2 min
median first reply on care questions
Yarn & patterns
Harrow & Knot keeps pattern support personal while the shop doubles in size
2×
more orders, same support team
Hi-fi repair
Bramwell Audio books repairs from the inbox instead of the phone
−40%
phone calls about repair prices
IM
Isla Munro
Owner, Harrow & Knot · Edinburgh