Pellin Paper Co.
Stationery
Utrecht, NL
Pellin Paper Co. answers custom-order questions in four languages without hiring
Shop
Pellin Paper Co.
Based in
Utrecht, NL
Support team
4 people on support
Sells
Stationery
We write the article once in English. Customers get the answer in Dutch, German or French, still with the source underneath.
SV
Sanne de Vries
Customer care
96%
customer satisfaction this quarter
A stationery studio that ships across Europe. Rejoina drafts in the customer’s language from one set of English articles.
Where they started
Pellin sells notebooks and custom stationery to customers in twelve countries. Custom orders bring detailed questions about paper weight, foil colours and proof deadlines.
What changed
Rejoina reads their English help centre and drafts in the language the customer wrote in. The citation always points back to the English paragraph, so the team can check the facts.
Proof deadlines
Deadline questions used to cause the most back-and-forth. Drafts now include the customer’s own order date and the cut-off from the production article.
The result
Satisfaction rose to 96 percent and the team handles peak season without temporary staff.
