New

Drafts in 30+ languages, cited to your English articles →

Drafts in 30+ languages →

Your help centre answers the question. Your team sends the reply.

Your help centre answers. Your team sends.

Rejoina drafts every reply from your own help-centre articles and shows the paragraph each answer came from. Try it: ask the inbox below anything a customer might ask.

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How it works

Ines Duarte

Order #4471 · Wren Commuter

Hi! I'm moving flats on Friday. Can I still change the delivery address on order #4471?

Email · Ines · just now

Try:

Rejoina drafts each reply from your own help-centre articles and shows where the answer came from. Ask it something above.

Book a demo

How it works

Answering for 400+ small online shops

Oddby Bikes
Tidewell Tea
Pellin Paper Co.
Fernhollow Plants
Harrow & Knot
Bramwell Audio
Morrow Ceramics
Quillon Pens

The quiet part

68%

of what customers ask is already answered somewhere in your help centre. The hard part was never knowing the answer. It was finding it, fast, four hundred times a week.

Median across 412 Rejoina shops, measured over August 2026. Your help centre, your number.

ANATOMY OF A REPLY · 01 / 05

A customer asks.

Email, chat or a contact form, all in one inbox. Rejoina picks out what is actually being asked.

01 ARRIVESNOW

02 READS

03 DRAFTS

04 CITES

05 SENDS

IDINES DUARTE · EMAIL · ORDER #4471

Hi! I'm moving flats on Friday. Can I still change the delivery address on order #4471?

REJOINA IS DRAFTINGFROM 2 ARTICLES

EditSend

SOURCES · 42 ARTICLES READ

Help centre / Orders

Changing a delivery address

You can change where an order goes until it is packed. After that, the courier can only redirect it.

To change an address, reply to your order email with the new one.

Help centre / Delivery

When will my order ship?

Orders placed before 3 pm ship the next working day, so Thursday orders leave on Friday morning.

Most UK deliveries arrive in 2 to 3 working days.

Drag to compare

Same email. Two very different afternoons.

Tomasz’s battery question, handled by the same team before and after they connected their help centre.

WITHOUT REJOINAWITH REJOINA

TOMASZ · CHAT · E-TOUR · 09:12

My battery shows two blinking lights and won't charge. Is it broken?

4 h 12 mTO FIRST REPLY

battery lightswarrantycold weather?FAQ v3 (old)Slack: ask Devmacro #14

Hi, thanks for reaching out! Sorry to hear about the issue. Could you send a photo of the

14 MORE IN QUEUE · REPLY DUE 2 H AGO

81%

CSAT

TABS OPEN

FOLLOW-UPS

94%

CSAT

71%

NO HANDOFF

GUESSES

WITHOUT REJOINAWITH REJOINA

TOMASZ · CHAT · E-TOUR · 09:12

My battery shows two blinking lights and won't charge. Is it broken?

38 sTO FIRST REPLY

DRAFT READY · 09:121 ARTICLE

Hey Tomasz, two blinking lights means the battery is too cold to charge.1Bring it indoors for an hour and it will charge normally.

1 · BATTERY LIGHTS AND WHAT THEY MEAN
Two blinking lights means the battery is too cold to charge. Bring it indoors and wait an hour.

EditSend

81%

CSAT

TABS OPEN

FOLLOW-UPS

94%

CSAT

71%

NO HANDOFF

GUESSES

‹ ›

Across Rejoina shops, August 2026

38 seconds

Median time to a first reply. Before Rejoina, the same shops took a little over four hours.

71%

of questions answered without handing off to a person.

answers written without a source. If no article covers it, a person gets it.

Asked this week at Oddby Bikes

1,284 questions. 912 never needed a person.

Hover any question to see the article that answered it. The amber ones had no article, so they went straight to Maya.

Can I still change the address on #4471?CHANGING A DELIVERY ADDRESS · 11 s

My battery shows two blinking lightsBATTERY LIGHTS AND WHAT THEY MEAN · 9 s

Do you ship to Norway?SHIPPING OUTSIDE THE UK · 7 s

Which frame size for 172 cm?FRAME SIZE GUIDE · 14 s

Can I return a helmet I've worn once?RETURNS ON SAFETY GEAR · 12 s

Is the rear rack included?WHAT COMES IN THE BOX · 8 s

Can I still change the address on #4471?CHANGING A DELIVERY ADDRESS · 11 s

My battery shows two blinking lightsBATTERY LIGHTS AND WHAT THEY MEAN · 9 s

Do you ship to Norway?SHIPPING OUTSIDE THE UK · 7 s

Which frame size for 172 cm?FRAME SIZE GUIDE · 14 s

Can I return a helmet I've worn once?RETURNS ON SAFETY GEAR · 12 s

Is the rear rack included?WHAT COMES IN THE BOX · 8 s

My parcel says delivered but it isn't hereNO ARTICLE · HANDED TO A PERSON

Can I swap the saddle before it ships?CHANGING AN ORDER BEFORE PACKING · 10 s

Do you offer a VAT invoice?INVOICES AND VAT · 6 s

How long does the warranty last?WHAT THE WARRANTY COVERS · 5 s

Is there a cycle-to-work scheme?PAYING THROUGH YOUR EMPLOYER · 13 s

The brake squeaks after rain, normal?BRAKE CARE IN WET WEATHER · 16 s

My parcel says delivered but it isn't hereNO ARTICLE · HANDED TO A PERSON

Can I swap the saddle before it ships?CHANGING AN ORDER BEFORE PACKING · 10 s

Do you offer a VAT invoice?INVOICES AND VAT · 6 s

How long does the warranty last?WHAT THE WARRANTY COVERS · 5 s

Is there a cycle-to-work scheme?PAYING THROUGH YOUR EMPLOYER · 13 s

The brake squeaks after rain, normal?BRAKE CARE IN WET WEATHER · 16 s

Can I collect from the Bristol shop?CLICK AND COLLECT · 7 s

I was charged twice for one orderNO ARTICLE · HANDED TO A PERSON

When is the Commuter back in stock?RESTOCK DATES · 9 s

How do I remove the battery?REMOVING AND CHARGING THE BATTERY · 11 s

Can I pay in three instalments?WAYS TO PAY · 6 s

Does the E-Tour fit a child seat?CARRYING CHILDREN · 15 s

Can I collect from the Bristol shop?CLICK AND COLLECT · 7 s

I was charged twice for one orderNO ARTICLE · HANDED TO A PERSON

When is the Commuter back in stock?RESTOCK DATES · 9 s

How do I remove the battery?REMOVING AND CHARGING THE BATTERY · 11 s

Can I pay in three instalments?WAYS TO PAY · 6 s

Does the E-Tour fit a child seat?CARRYING CHILDREN · 15 s

Can I cancel my service booking?CHANGING A SERVICE BOOKING · 8 s

What tyre pressure should I use?TYRE PRESSURE BY MODEL · 10 s

Do you price match?PRICE MATCHING · 7 s

Can I ride it in heavy rain?WATER RESISTANCE RATINGS · 12 s

Is assembly included with delivery?WHAT ARRIVES ASSEMBLED · 9 s

My order arrived with a scratched frameNO ARTICLE · HANDED TO A PERSON

Can I cancel my service booking?CHANGING A SERVICE BOOKING · 8 s

What tyre pressure should I use?TYRE PRESSURE BY MODEL · 10 s

Do you price match?PRICE MATCHING · 7 s

Can I ride it in heavy rain?WATER RESISTANCE RATINGS · 12 s

Is assembly included with delivery?WHAT ARRIVES ASSEMBLED · 9 s

My order arrived with a scratched frameNO ARTICLE · HANDED TO A PERSON

Guardrails

Built so it can’t make things up.

0 SOURCES · HANDED TO MAYA

No source, no draft.

If none of your articles covers the question, Rejoina writes nothing. It hands the conversation to a person with a two-line summary.

SENT BY MAYA · 1 WORD CHANGED

A person sends every reply.

Drafts wait in the inbox until a teammate reads them. Nothing is sent from a bot address, ever.

EU-WEST · ENCRYPTED AT REST

Your data stays yours.

Articles and conversations are used for your drafts only. EU hosting, a signed DPA and an audit log on Scale.

From support leads

What they told us after the first month.

Small teams, busy inboxes, and customers who notice when a reply sounds like a robot.

Read the customer stories →

The drafts sound like us because they’re built from our own guides. I change a word, maybe two, and send.

Maya Okafor

Oddby Bikes

Our brewing notes were already good. Now every customer gets them, with the right temperature, in a minute.

Ravi Tennant

Tidewell Tea

We write the article once in English. Customers get the answer in Dutch, German or French, still with the source underneath.

Sanne de Vries

Pellin Paper Co.

Customer stories

Six shops that answer faster than they type.

All stories →

71%

E-bikes

Bristol, UK

Oddby Bikes

64%

Loose-leaf tea

Leeds, UK

Tidewell Tea

Stationery

Utrecht, NL

Pellin Paper Co.

2 min

Houseplants

Dublin, IE

Fernhollow Plants

2×

Yarn & patterns

Edinburgh, UK

Harrow & Knot

−40%

Hi-fi repair

Manchester, UK

Bramwell Audio

Pricing

Pay for drafted replies. Never for seats.

Compare plans →

Starter

$49

500 drafted replies a month

For two people and one help centre.

Team

Most shops

$149

2,500 drafted replies a month

Three help centres, 30+ languages. What most shops pick.

Scale

$490

Custom volume, SSO, DPA

For retailers with a legal team.

Questions

Asked before every demo.

Something else? Ask the inbox at the top of this page. If it can’t answer, it will say so.

Where does Rejoina get its answers?

Only from what you connect: help-centre articles, policies, saved replies and read-only order status. Never the open web, never another shop’s content.

What happens when no article covers a question?

Does it send replies on its own?

How long does setup take?

Which languages does it draft in?

Put your help centre to work this week.

Most shops connect their articles in an afternoon. We set it up with you on a 30-minute call, using your own questions.

Book a demo

See pricing